Terms and Conditions for refunding orders

If you are unsatisfied with your order a refund will be paid at the discretion of In 2 Flowers. To do this please use the Contact Us section of this site.

Terms and conditions for orders

These terms and conditions (the 'Terms and Conditions') are the terms and conditions upon which In 2 Flowers ('we/us') makes this website available to you and any of our services which are accessible on or via the Site.
These Terms and Conditions govern your use of the In 2 Flowers Online Site.
1. In 2 Flowers products
1.1 All In 2 Flowers Products as depicted on this website (and may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Ireland and Isle of Man.
1.2 Certain In 2 Flowers Products may be delivered by us in bud to ensure longer life.
1.3 Some In 2 Flowers Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All In 2 Flowers Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute an In 2 Flowers Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the In 2 Flowers Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
1.6 We are unable to offer Champagne or other Finishing Touches with certain products ordered from selected ranges.
1.7 Products are delivered next day unless other delivery service requested.
1.8 Some In 2 Flowers Products are unavailable for same-day and Express Delivery, including Plants and some contemporary items.
1.9 Within the Fine Foods of the World range we regret that for food safety fresh products cannot be despatched for Monday delivery. It will concern the following products (Port, Claret & Stilton Gift Set, Festive Feast Hamper, Yuletime Hamper, Christmas Banquet Luxury Hamper, Half Port & Claret Cheese Box).
Within our alcoholic gift range:-
1.10.1 We reserve the right to replace brands shown to equal value and quality.
1.10.2 Certain ranges are available in selected delivery areas only a product range may be restricted for certain delivery locations.
1.10.3 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under sections 32 and 33 of the intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
1.10.4 Alcoholic gifts are distributed to selected areas in association with a licensed third party, for further information regarding this supplier contact our Shop.
2. Prices
2.1 Prices listed within the In 2 Flowers Service are valid for a maximum of 14 days from submitting your purchase form.
2.2 Prices include VAT for the UK, Ireland and Channel Islands.
3. Orders / Payments
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode and all necessary payment details. We accept payment by all major credit and/or debit cards. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the In 2 Flowers Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you.
3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.
4. Delivery
4.1 Except where stated, In 2 Flowers Delivery will be applicable within the UK, Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by In 2 Flowers you will be advised of any additional charges as soon as possible upon receipt of your Order Form. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.
4.2 Should you require your delivery to be made within a specific time period we are able to offer the following delivery services:
4.2.1 Same Day delivery.
4.2.2 'Before 1pm'/'after 1pm' service is available at a further charge. The service is offered to orders for delivery within the UK, Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your Order Form must be submitted (requesting this service) by 1pm 24 hours in advance of the required delivery date (1pm Saturday in the case of Monday deliveries). This delivery service is offered subject to availability and is not available for certain products -- the service may be withdrawn without notice during busy periods.
4.2.3 '3 hour delivery' service is available at an aditional further charge. The service is offered for orders to selected delivery locations within the UK, Ireland, Isle of Man and Channel Islands. Should you require this delivery service, your Order Form must be submitted (requesting this service). This delivery service is offered subject to availability and is not available for certain products -- the service may be withdrawn without notice during busy periods. This delivery option is not available for orders requesting Champagne as part of the order.
4.3 Within our Fine Foods of the World Range orders received before 2pm British time Monday to Thursday can normally be despatched the same day for next day delivery almost anywhere in mainland UK subject to availability. Orders received before 12 noon on Friday will normally be despatched the same day for Monday delivery almost anywhere on mainland UK (see above item on Fresh Foods). Deliveries to Scottish Highlands, UK islands, Isle of Man, Guernsey and Jersey may take three working days.
4.4 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. Where same day delivery is available for the product you are ordering for delivery within the UK, Ireland, Isle of Man and Channel Islands we must receive your Order Form by 2pm (prevailing British local time). We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the In 2 Flowers Product you request on the next working day.
4.5 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.6 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date - if this is the case for your order, we will advise your prior to, or during the order process.
4.7 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that actual delivery will be via a local florist or for certain Simply In 2 Flowers orders via First Class Royal Mail Parcel Post and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.5 above. Goods delivered via third party services are despatched 24 hours before the requested delivery date for most UK mainland addresses. For deliveries via third party to Northern Ireland and some areas of Scotland, please allow up to an additional 48 hours after the requested delivery date for delivery to be made.
4.8 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
4.9 Please note that the carrier is only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.10 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.11 In respect of orders outside the UK, Channel Islands and Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.
4.12 Please note that deliveries to Ireland will not be available for our Fine Foods of the World Product range.
4.13 It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' and 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.14 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.15 When placing your order you are able to specify further delivery information using the 'Comments' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
4.16 Certain In 2 Flowers Products, will be delivered by courier or Royal Mail, including Simply In 2 Flowers, Plants & Fine Foods of the World
5. Cancellation
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands (3 working days notice for Simply In 2 Flowers Orders). Where delivery is to be made via courier, Royal Mail or other third party carrier orders can be amended or cancelled up to 3 working days prior to delivery date requested, this applies to products such as plants, & wines. Where delivery is to be made outside UK, Ireland and Channel Islands please provide notification 48 hours before the intended delivery date.
5.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
5.4.1 Before dispatch Fine Foods of the World orders may be amended or cancelled up to 24 hours before intended delivery date for UK and Channel Islands.
5.4.2 After dispatch and delivery you may cancel your order for any reason provided:-
5.4.3 You or the recipient notifies us of cancellation in writing/e-mail to the address below within seven working days of delivery.
5.4.4 The goods remain unused and components parts are unopened.
5.4.5 You or the recipient retain and take reasonable care of the goods until collected by our carrier.
5.4.6 You are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not Saturday, Sunday or Bank Holidays) within 21 days of notifying us of the cancellation. We will pay the cost of the collection unless you or the recipients fail to facilitate the collection within 21 days of cancellation.
5.4.7 We regret that you may not cancel an order for cheese gifts once the order has been dispatched.
6. In 2 Flowers customer services
6.1 In the event that you are not satisfied with the In 2 Flowers Florists Online Service any complaints should be addressed in the first instance to:
In 2 Connections and Flowers
3 Little Castle Street
Truro
TR1 3DL
United Kingdom
Tel: (+44) (0)1872 262177
Fax: (+44) (0)1872 242177

6.2 Because of the perishable nature of In 2 Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7. Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that this In 2 Flowers Online Site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the In 2 Flowers Online Site and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the In 2 Flowers Florists Online Site and/or the In 2 Flowers Florists Online Service impossible or impractical.
8. Champagne and Finishing Touches
8.1 3-hour service not guaranteed on Champagne.
8.2 Available as a Finishing Touch & via designated Gift Sets only.
8.3 We reserve the right to replace brands shown to equal value and quality.
8.4 Available in selected delivery areas only - product range may be restricted for certain delivery locations.
8.5 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.
8.6 Champagne is distributed to selected areas in association with a licensed third party.
8.7 We are unable to offer Champagne or other Finishing Touches with products ordered from selected ranges.
9. General
9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the In 2 Flowers Online Site from time to time. We will post any changes on the In2 Flowers Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the In2 Flowers Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the In2 Flowers Site for any reason at any time.
9.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the In 2 Flowers Florists Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
9.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
9.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
9.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
9.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

My Account service - terms and conditions

My Account service ('the Service') is provided as a complimentary feature by In 2 Flowers for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service.
2. To register with the Service you must be over eighteen years of age.
3. When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service.
4. If we have reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend use of the Service.
5. You must ensure that the details you provide on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the 'My Account' section of the website. This will ensure that the Service we provide is accurate and up to date. Please also visit this page OR email us if any of the information that we hold about you is incorrect or needs updating, or if you want us to delete any personal information.
7. Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:
a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
b) Gaining unauthorised access to other computer systems.
c) Interfering with any other person's use or enjoyment of the Site.
8. We reserve the right to refuse to post material on the Site, or to remove material already posted on the Site.
9. Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
10. Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
11. If you have any queries please contact us using the contact details below:
In 2 Connections and Flowers
3 Little Castle Street
Truro
TR1 3DL
United Kingdom
Tel: (+44) (0)1872 262177
Fax: (+44) (0)1872 242177

13. We have obligations in relation to your personal information under the Data Protection Act 1998. Some of the information you provide may be 'sensitive' information under the Act (i.e. information on 'delicate' matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexual life etc). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.

To ensure your satisfaction, we reserve the right to replace goods and packaging to eqaul value and quality. If your order is for delivery within the UK and alcohol is part of your order the recipient must be over 18 years old and we must obtain a signature on delivery, a contact phone number for recipient must be supplied. We reserve the right to ask for proof of age on delivery for any recipient fortunate enough to appear under 18 years of age.